"You don't know - do you?" She says this with a piercing stare and a jabbing finger - very scary. I'm sure you would agree its OK for the IT Support engineer to say that they don't know, but they will find out and get back to you. It's better that than being misled. But for some reason the techno nerds like to pretend they know everything - Mary's advice, and mine, don't!
You must consider outsourcing IT services especially if your business simply can not perform without IT. By outsourcing, you can discuss with your managed it services provider Service Level Agreements or SLA so you will be sure that they support and keep your IT infrastructure maintain its high standard and be accountable if something went wrong.
Hands-on tech support I.T service is expensive to provide long term. Hint: Dell, HP and eMachine are investing millions in low-cost "over the phone" help desk support. They are not hiring as many "boots on the ground" technicians as before. This means that when you do get a problem that requires a little hands-on work, you go on a long waiting list.
The way I see the situation Managed I.T support uttah is that it is me who takes a risk by running in my own business. I am willing to take this risk knowing that I am the owner and the ultimate decision maker of my business. Whatever happens in my business, I am single-handedly responsible for the results.
It also pays to browse through client feedback and testimonials. This will let you know whether previous clients are happy with the services of the company.
It's a delusion to expect prospects to throw money at you and demand to buy your services. That is simply not going to happen. It is not how services are purchased, and it does not take into account the realities of the buying process and decision to buy. Accept the realities, and market.